At IONVAPE.com, we are committed to safeguarding the privacy of our customers and visitors. This Privacy Policy outlines the types of personal information we collect, how we use and protect this data, and your rights regarding your personal information. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information in order to provide and improve our services. This includes:
a. Personal Information You Provide
When you create an account, place an order, or contact us, you provide us with personal information, such as:
- Name
- Shipping address
- Billing address
- Email address
- Phone number
- Payment information (processed securely through third-party gateways like PayPal)
- Order details and purchase history
b. Automatically Collected Information
When you use our website, certain information is collected automatically, such as:
- IP address
- Browser type and version
- Operating system
- Pages visited on our site and time spent on each page
- Referring website or search engine
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and collect analytical data. You can control cookie settings in your browser at any time.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Orders: Your personal details and payment information are used to process and deliver your orders.
- Customer Service: We use your contact details to respond to inquiries, provide order updates, and resolve issues.
- Marketing: With your consent, we may send you promotional emails or newsletters about our products, special offers, and updates.
- Website Optimization: Data collected from cookies helps us improve the functionality and user experience of our website.
- Fraud Prevention: We may use your information to detect and prevent fraudulent activities.
We will only use your personal information for the purposes for which it was collected unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following cases:
- Service Providers: We may share your data with trusted third-party service providers who help us run our business (e.g., shipping companies, payment processors like PayPal). These providers are bound by confidentiality agreements and may not use your data for any purpose other than to provide their services.
- Legal Obligations: We may disclose your personal information when required by law, such as in response to a court order or regulatory request.
- Business Transfers: If our business is sold or merged, your information may be transferred to the new owners.
4. How We Protect Your Information
We take data security seriously and implement a range of security measures to protect your personal information:
- Encryption: Payment information is securely processed using industry-standard encryption through trusted third-party payment gateways like PayPal. We do not store any payment details on our servers.
- Data Access Controls: Only authorized personnel have access to your personal information, and they are required to keep this data confidential.
- Secure Hosting: Our website is hosted on secure servers that are regularly monitored for vulnerabilities.
Despite our efforts to protect your data, no method of online transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Your Rights
As a customer, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal data.
- Deletion: You may request that we delete your personal information, subject to certain legal obligations (such as record-keeping for tax purposes).
- Restriction: You can request that we limit the processing of your personal data in specific circumstances.
- Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
- Withdrawal of Consent: If you have given consent to receive marketing communications, you can withdraw this consent at any time by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, such as completing your transactions or complying with legal, tax, or accounting requirements.
When we no longer need your personal data, we will securely delete or anonymize it.
7. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will promptly delete the information.
8. International Data Transfers
As we operate solely within the European Union, your personal data will be processed and stored within the EU, where data protection laws are among the strictest in the world. If we ever need to transfer your data outside the EU, we will ensure it is protected with adequate safeguards as required by applicable law.
9. Third-Party Links
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the content or privacy practices of these external sites. We recommend that you review their privacy policies before providing any personal information.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:
- Email: [email protected]]
- Phone:
- Address:
