We appreciate your choice of Elf Bar products. This warranty statement outlines the terms and conditions of your warranty rights in accordance with European Union consumer protection regulations. Please read this document carefully to understand your rights and obligations under the warranty policy.

1. Warranty Period

In compliance with the applicable EU regulations, the products you have purchased (EB3600, BC10000, FS18000, BC20000 Touch, GH23000) are covered by a 2-year statutory warranty from the date of purchase. However, considering the nature of these products, the following specific terms apply:

• Batteries and consumable parts that naturally degrade over time are covered by a 6-month warranty.
• Disposable or single-use devices, such as pre-filled vaping products, are warranted solely for manufacturing defects. The statutory 2-year warranty does not apply to these consumable items.

2. Scope of Warranty

This warranty covers defects in materials and workmanship that occur under normal use within the applicable warranty period. Under this warranty, we offer the following remedies at our discretion:

• Repair of the defective product.
• Replacement with a product of equivalent value.
• Refund, if repair or replacement is not feasible or economically viable.

3. Warranty Limitations and Exclusions

This warranty is subject to the following exclusions and conditions:

• Normal wear and tear, including natural degradation of batteries and other consumables, is not covered.
• Any damage resulting from misuse, neglect, improper storage, or failure to adhere to the product instructions is excluded.
• This warranty does not cover damage arising from accidental incidents, such as dropping or water damage.
• Unauthorized repairs, modifications, or tampering with the product will void the warranty.
• Damage caused by the use of non-genuine parts or accessories that are not supplied by the manufacturer is excluded from coverage.
• Cosmetic damage, including scratches, dents, or discoloration, that does not affect the product’s performance is not covered.
• Disposable devices are not subject to full-term warranties due to their limited-use nature.

4. Procedure for Warranty Claims

To initiate a warranty claim, you must provide the following:

• Proof of purchase (original receipt or invoice).
• A detailed description of the issue or defect.
• Clear evidence that the product has been used in accordance with the instructions.

Claims must be submitted within a reasonable time after discovering the defect, and no later than 2 months after the defect becomes apparent. Failure to notify us within this time frame may affect your warranty rights.

5. Return and Exchange Policy

In addition to your statutory rights, we offer a 14-day return policy for the exchange of products. If you are unsatisfied with your purchase, you may return the product within 14 days of receipt for a replacement, provided that:

• The product is in its original condition, unused, and in its original packaging.
• Returns within the 14-day period are subject to inspection to ensure compliance with these conditions.

The return shipping costs are the responsibility of the customer unless the product is faulty or damaged upon arrival. If the product is found to be defective, we will cover the return shipping costs.

6. Limitation of Liability

This warranty does not affect or limit your statutory rights under EU consumer protection laws. However, to the maximum extent permitted by law, our liability under this warranty is limited to the repair, replacement, or refund of the defective product. We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

7. Governing Law and Jurisdiction

This warranty is governed by and construed in accordance with the laws of the European Union. Any disputes arising from this warranty shall be subject to the exclusive jurisdiction of the competent courts within the relevant EU member state where the product was purchased.

Contact Information for Warranty Claims

For any warranty inquiries or to initiate a claim, please contact our customer service team at [email protected] or [phone number].
Please include your proof of purchase and a detailed explanation of the issue to facilitate the warranty process.